Refund policy

Returns & Custom Order Policy

Custom-made products

Yostrap watch straps are made to the options and measurements confirmed for your order. Once production has begun, custom-made items are not eligible for a change-of-mind return or cancellation.

Changes before production

If you need to correct your watch model, lug width, buckle width, wrist size, leather color, stitching color, or another custom detail, contact official@yostrap.com as soon as possible. We will confirm whether production has started and whether the requested change can still be made.

Defective, damaged, or incorrect items

Please inspect your order when it arrives. If the item is defective, damaged in transit, or different from the confirmed order details, contact us within 7 days of delivery with your order number, clear photos, and a description of the issue. We will review the case and arrange an appropriate repair, remake, replacement, or refund.

Fit issues

If the strap does not fit because of an error on our side, we will correct the issue at no additional cost. If the fit problem is caused by incorrect or incomplete measurements, an incorrect watch model, or other information provided by the customer, remake, adjustment, and shipping costs may apply.

Approved returns

Any return must be approved before it is sent. If a return is approved, the item must be unworn, unused, and in its original condition and packaging. We will provide the return instructions. Items sent without prior approval may not be accepted.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for us to process it. Your bank, card issuer, or payment provider may need additional time to post the refund.

Contact

Email official@yostrap.com and include your order number for any cancellation, return, fit, damage, or quality issue.

This policy does not limit any mandatory consumer rights that apply to your purchase.